We are looking for an entrepreneurial minded expert who blends experience as a successful sales development representative (SDR) with post-purchase account management to own the customer from lead to post-sale support. Syncware is growing exponentially but in order to achieve our ambitious goals we need you!
About Us
Syncware is a mission-critical, SaaS based integration company that enables no-code, no-touch, automated order and inventory processing between over 300 Order Sources (i.e. Shopify), Fulfillment Operations (i.e. ShipBob) and Systems of Records (i.e Quickbooks). Syncware works with hundreds of multi-channel B2B & B2C consumer product brands of all shapes and sizes in a variety of industries in the US and abroad.
About The Role
At Syncware we know that the key to our growth and customer satisfaction is a high-performing sales and success team. As the first line of communication with inbound prospects this role requires a solid understanding of the end-to-end sales process and a sense of responsibility for the success of our customers and our customers' customers.
Role Responsibilities:
- Pre-Sales
- Respond to inbound leads from a variety of channels such as email, chat, social, etc. and external sources, i.e. partners, ultimately driving to discovery & demo
- Conduct discovery / product demo calls (via zoom) to fully understand customers needs and determine/showcase how Syncware can work for them
- Convert opportunities into customers
- Post-Sale - Customer Success
- Develop 30, 60, 90 check-ins with customer to ensure ongoing customer satisfaction
- Obtain product feedback for future product roadmaps
- Turn customers into ambassadors for case studies, testimonials, etc.
- Develop repeatable, scalable processes - Build the foundational elements and culture for growth through continuous improvement with documented processes and learnings.
About You:
- You love customers and make them the center of your work universe
- You are hands-on
- Strong communication skills via phone, email, and remote video calls
- At least Bachelor’s degree or 3+ years of relevant work experience
- 2-3 years of sales, client-relationship and/or customer success experience
- Experience utilizing CRM software (Salesforce, Hubspot, etc.) and/or customer success software (Intercom, Totango, etc.)
- Experience in any B2B and/or B2C eCommerce software is preferred but not required
- Bonus: Personal or Professional experience as a retailer, distributor or manufacturer of consumer product goods is ideal for understanding our customer needs
Role Details
- Reports to: CEO
- Location: Remote: US or Canada. US offices in Park City, UT
- Hours: Full Time, Part-Time Flex
- Compensation: $75K USD + Performance Bonus, Stock Options, 100% company paid benefits, 401K or as applicable,
Syncware provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
